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SAY HELLO TO CLOUD TELEPHONY
Horizon is a hosted telephone service residing in the cloud as opposed to your office. Boasting a wide range of capabilities for traditional and mobile business communication now is the perfect time to embrace the Horizon cloud telephony solution.
With only a minimal capital outlay, a reliable and proven service and a jargon-free approach to telephony and communications, Horizon is suitable for any size of business looking to improve its productivity and image.
Team Working
As with a traditional telephone system, Horizon offers all of the same hunt group, call queue, call transfer and conference calling functionality you require in your business.
This ensures your team can seamlessly communicate via the cloud without having to compromise on functionality. Users adopt and take on Horizon quickly without the need for lengthy training.
Flexible Working
With your telephone system in the cloud, your people have the freedom to take those important inbound calls wherever and however they choose.
With Horizon, you can use your mobile device to answer calls via a convenient app. Alternatively the user-friendly web browser enables calls via a laptop, tablet or desktop computer.
Professional Image
With Horizon your business can create the right first impression. You can utilise third party music on hold solutions or switch on the built-in auto attendant to intelligent route calls.
Horizon also integrates with a wide range of CRM applications like SalesForce to pop up customer details on screen. We can even brand your system with your logo to enhance the user experience.
Increasing Efficiency
A broad range of call handling features are accessible via a web browser. This providers users with an easy-to-use interface featuring address book, call history, voicemail and more.
If users are part of a call-queue, then can see who is online, on break, on a call and how many callers are waiting. Users can customise the layout to personalise their experience and be more productive.
Horizon is built on Gamma's award-winning cloud network delivering the reliability of a traditional PBX telephone system with carrier grade voice quality all hosted in the cloud for a scalable and cost-effective solution. Equip your business with the communication tools necessary to respond to customer enquiries, adapt to changing circumstances and maintain a competitive advantage.
One Number Anywhere
Horizon integrates your fixed and mobile capabilities so that you never miss a call. Callers need only dial one number to reach your desk phone and mobile phone simultaneously; ongoing calls can be moved seamlessly from one device to another without hanging up and a single voicemail box can be accessed from any device.
Business Continuity
Unexpected events such as snow, floods, strikes or utility roadworks won’t disrupt your business. Because Horizon sits in the cloud, the service provides business continuity features that allow your organisation to carry on making and taking calls, whatever the circumstances.
Intuitive Interface
Horizon provides a broad range of call handling features that are accessed via the web. The dashboard gives you convenient access to information such as your call history, voicemail and recorded calls. Personalised settings are quick and easy to set, ensuring your calls are handled effectively.
Auto Attendant
Route calls to different areas of your business with ease using the auto attendant.
Reduce the need to handle calls manually and callers to repeat their reason for calling.
Connect customers to the right team straight away with these call routing and out of hours handling technologies.
Music on Hold
Whether it is simply background music, or music interspersed with marketing messages, with Horizon you can provide a positive customer experience to callers waiting on hold.
Add-on 3rd party solutions like Axis VoicePrompt to create professional voice recordings for your business and upload them to your Horizon cloud hosted telephone system.
Visual Voicemail
Never miss a voicemail message with Horizon. Visual voicemail means you can play a message from your desktop or mobile, save it and ultimately delete it via the Horizon app.
Horizon will also email you a copy of the recording or forward it to your entire team ensuring nothing is missed.
Wallboards
Horizon offers several key measurements through its reporting section. However, there is a growing requirement for more in-depth call management reporting and wallboard integration to help organisations gain a real-time understanding of calls.
With our partnership with Akixi, we can bolt-on additional functionality to deliver powerful wallboard capabilities you can access from anywhere.
Desk Phones
Most modern handsets accommodate Power over Ethernet (PoE) to eliminate the need for additional power supplies.
Increasingly, more and more handsets are including Bluetooth and Wi-Fi meaning that they can be used in hard to cable areas.
Horizon supports a variety of manufacturers ensuring you have maximum choice of desk phone equipment.
Cordless Handsets
Used for their convenience, cordless handsets that use Wi-Fi or DECT connectivity are often found in small retail shops, storeroom, and warehouse environments or in hospitality.
Horizon supports many different models.
For people who want the buttons of a desk phone with the portability of a mobile phone, cordless handsets provide that blend of both.
Conference Phones
Video conferencing was once the luxury for large corporations, but with the reduction in size and costs, this is now an affordable option for many businesses.
This has led to tighter integration with conferencing phones. Many of the leading manufacturers now have facilities to work with Microsoft Teams and other video-based applications.
Headsets
Headsets are a very personal preference depending on requirement. Kumulus Voice works with the leading headset manufacturers to ensure you can communicate in comfort and support your working environment.
Our team are on hand to advise or to help you check that your equipment works perfectly.
Horizon Brochure
Horizon Equipment Guide