Get your business connected, wherever you are

Keep the conversation moving with telephony that frees you from your desk, follows you down the street and continues in the car.

Unified communications incorporate all the best parts of a traditional PBX telephone system with the freedom to roam of a mobile phone and leverages the flexibility of the cloud to deliver a simple solution to everyday business communication.

Cloud Telephony

Quality & Service

As with any communication system, it is dependent on the underlying access being available. With our Fibre or Ethernet products delivering the service to your location, you are assured of great voice quality that is underpinned by some of the most stringent service level agreements in the business.

Cloud Telephony

Cost Effective

With no PBX to buy and maintain there is minimal capital outlay with a cloud telephony solution. Fixed monthly costs make it easy to budget, call inclusive plans help you control your expenditure and often handsets and installation can be provided free of charge in exchange for a longer-term commitment.

Scalable

A key advantage of being cloud based is the ability to scale and expand your system from single site to multi-site from a handful of handsets to several hundreds of employees. Accessible via a web based portal as the system grows it is still just as intuitive, simple and easy to manage.

Quality

As with any communication system, it is dependent on the underlying access being available. With our Fibre or Ethernet products delivering the service to your location, you are assured of great voice quality that is underpinned by some of the most stringent service level agreements in the business.

Service

From handsets to core network access, from onsite installation to training and how to guides, we provide both the initial presales consultation and post sales service and support saving you time and hassle. Get peace of mind from our UK based team that will manage porting of existing numbers, provisioning of equipment and the training of your users.

Download our latest cloud telephony brochures here

Cloud Telephony Brochure
Cloud Telephony Solutions Brochure

Handsets & Headsets Brochure
Headsets & Handsets Brochure

CLOUD CONTACT CENTRE

Scalable, Affordable & Powerful

Whether you are a small customer service team or a multi-site call centre, our cloud contact centre solution enables your business to successfully manage multi-channel customer interactions. This provides both increased customer service and improved customer experience as well as enhanced agent productivity and performance. Combine this with self-service features, an easy to use interface and a price you can afford and you have the perfect solution to your call centre or customer service team requirements.

 

Download our cloud contact centre brochure here

Cloud Contact Centre Solution Brochure

 

 

connectivity

From standard broadband to super-fast fibre, internet connectivity is now as vital to your business as your gas, electricity and water supply. With greater adoption in cloud technologies, fast reliable internet is essential. Our range includes ADSL, Fibre to the Cabinet (FTTC) and Leased Line communications as well as services designed to support Voice over IP (VoIP) and Quality of Service (QoS) that enable both voice and data traffic across the same internet service.

Although there has been progress in the national rollout of superfast broadband, there are many businesses still facing challenges in obtaining useable internet speeds. In

these scenarios we look to alternative delivery methods. Working with a variety of partners we can advise you on the possibilities of satellite broadband, community based wireless or 4G cellular technology in improving your connectivity.

Mobiles

Working with all the major UK mobile networks, we offer a comprehensive and independent service. Our dedicated mobile specialists will take the time to explain the benefits of one tariff over another or the reasons why one device platform may provide a better experience for your users than a different one.

We have key contacts at the networks to ensure that any queries are resolved promptly and efficiently taking the stress out of managing your fleet of mobile phones.

Taking the time to understand how you utilise mobile devices within your business enables your dedicated account manager to identify key savings in both capital expenditure in equipment and monthly spend on calls and line rental. Our clients see the value that this close relationship adds to their company and peace of mind that their best interests are taken care of.

Mobile devices are no longer just about phone calls, applications have fast become the primary function of iOS and Android operating systems. We live in a connected world where information is at your fingertips and being a technology company, we appreciate the need to integrate and leverage competitive advantages from being more agile and responsive to customer demands, industry trends and market shifts.

TARIFF ASSESSMENT

A proactive review and assessment of your landline or mobile tariff will not only locate or highlight potential money saving opportunities but will also keep you updated on any new services that may benefit you.

We will take the time to assess your bills and compare tariffs from a variety of providers before presenting you with our analysis. 

Tariffs 

Call axisfirst today on 01278 421020 for more details. 

MUSIC ON HOLD

As a small business owner looking to invest in a new telephone system, it's crucial to maximize the return on your investment. That's why considering a music on hold solution can be a game-changer for your business. Let's take a closer look at how it can benefit you:

  • Captivate your callers: Did you know that, on average, 20% of call duration is spent on hold? With Axis VoicePrompt, you can transform this otherwise idle time into an opportunity to delight your customers and promote your products and services. By using professionally recorded welcome messages, menus, and music on hold, you can create a captivating caller experience from the moment they connect with your business.
  • Enhance your brand image: Your phone system is a crucial customer interface, and it's essential to make a positive impression. With Axis VoicePrompt, you can ensure that your callers are routed through an intuitive menu system that is easy to navigate. Moreover, you have full control over what your callers hear while they wait to speak with you or while you are working on their request. This means you can showcase your professionalism, expertise, and unique offerings, leaving a lasting positive impression on your customers.
  • Extensive customisation options: Axis VoicePrompt offers a comprehensive range of options to suit your specific needs. You can choose from a vast library of over 10,000 professionally scripted and pre-recorded messages. Alternatively, you have the option to purchase bespoke prompts and messages recorded by one of our 300+ voice artists. These recordings are meticulously edited and quality-checked by sound engineers to ensure a seamless and professional delivery.
  • Easy integration and superior experience: Our user-friendly portal allows you to effortlessly combine your on-hold marketing and comfort messages with a wide variety of license-free music tracks. With instant downloads available, you can create a customized compilation that truly reflects your brand and provides your callers with a superior experience.
  • Flexible pricing plans: We understand that businesses come in all shapes and sizes. That's why we offer both pay-as-you-go (PAYG) and monthly subscription plans. This ensures that there's a solution available for every business, regardless of its size or budget.

In summary, investing in a music on hold solution like Axis VoicePrompt can significantly improve your caller experience, strengthen your brand image, and ultimately lead to increased customer satisfaction and loyalty. With features like instant recordings, a vast selection of artists and messages, license-free music, and compatibility with almost all systems, our solution is designed to meet your specific needs. Don't miss out on the opportunity to make the most of your telephone system investment and turn callers into satisfied customers. Contact us today to explore how Axis VoicePrompt can benefit your business.

Download more information and pricing on Axis VoicePrompt here

Axis VoiceCare Brochure Cover Image

Axis VoicePrompt Flyer

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